Vulkano Blast: Max Video Rate Not Working

Bryon Gaskin me@mail.com	Jan 11 (8 days ago)
to support

This is broken and does not work.  The player constantly tries to connect at the most available bandwith.

Already check the Vulkano Community Forums. This has been going on at least a year based on the forums and it doesn't appear Monsoon support staff has provided a fix yet, or at least it doesn't appear to be posted.

I have done the following:

Uninstalled the software, then reinstalled the software

Reset the unit and left it unplugged

Reran the setup

The response better be something better than we are looking into the issue, because the issue has been going on for more than a year.  Got my Amazon.com review ready, just waiting on your response.

Vulkano Support support@monsoonmultimedia.com	Jan 11 (8 days ago)
to Bryon

Hi Bryon,

Thank you for contacting Monsoon Support.

What is broken?

What make and model is your Laptop?

What is the OS version on it?

Thank you for choosing Monsoon Multimedia. 

Monsoon Support
            1-866-937-4282      
09:00 PST to 21:00 PST
Monday to Saturday   
support@monsoonmultimedia.com
http://www.myvulkano.com/support.html

From: me@mail.com [mailto:me@mail.com] On Behalf Of Bryon Gaskin
Sent: Thursday, January 12, 2012 9:37 AM
To: support@monsoonmultimedia.com
Subject: Vulkano PC Software for Blast - Max Streaming Speed

Bryon Gaskin me@mail.com	Jan 17 (2 days ago)
to Vulkano

Broken: When you set the max video rate, it uses all available bandwidth

This happens on all machines I run the player on includling

#1 Machine: MSI U230

WIndows 7 2GB RAM 320 GB HD

#2 Gateway Desktop

Windows Vista 3 GB RAM 2TB HD

#3 HP Mini 1033NR

Windows XP 1 GB RAM 32 GB HD

I have done a hard rest of the Vulkano Blast and reran the setup.

I have verified that I am operating on the latest firmware

I have verified that the PC software is up to date

Thanks

Vulkano Support support@monsoonmultimedia.com	Jan 17 (2 days ago)
to Bryon

Hi Bryon,

Thank you for contacting Monsoon Support.

What do you mean by saying it uses all the available bandwidth. With Maximum Bitrate in PC Player can only go upto a Maximum of 4 mbps not anymore.

Thank you for choosing Monsoon Multimedia. 

Monsoon Support
            1-866-937-4282      
09:00 PST to 21:00 PST
Monday to Saturday   
support@monsoonmultimedia.com
http://www.myvulkano.com/support.html

From: me@mail.com [mailto:me@mail.com] On Behalf Of Bryon Gaskin
Sent: Wednesday, January 18, 2012 1:03 AM
To: Vulkano Support
Subject: Re: Vulkano PC Software for Blast - Max Streaming Speed

Bryon Gaskin me@mail.com	Jan 17 (2 days ago)
to Vulkano

For instance.

In Local viewing, if I set the resolution to default and set the max bandwidth at 700 (which appears to be the lowest), it still uses between 1.8 and 2.3

In Remote viewing if I set it to 500kbs and default it still uses 1mb or higher

In other words it seems like either the player or the device itself is ignoring the input parameters

Vulkano Support support@monsoonmultimedia.com	Jan 18 (1 day ago)
to Bryon

Hi Bryon,

Thank you for contacting Monsoon Support.

This is a known issue with the player settings. We are working on it to rectify it.

Thank you for choosing Monsoon Multimedia. 

Monsoon Support
            1-866-937-4282      
09:00 PST to 21:00 PST
Monday to Saturday   
support@monsoonmultimedia.com
http://www.myvulkano.com/support.html

From: me@mail.com [mailto:me@mail.com] On Behalf Of Bryon Gaskin
Sent: Wednesday, January 18, 2012 9:34 AM